Application Support Lead (.NET)

Odessa is a U.S. company with offices in Philadelphia, USA and Bangalore, India. Our leasing solutions power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for clients that drive the economy through equipment and fleet leasing: IT, healthcare, transportation and more. We believe that great outcomes and customer satisfaction are everything. It’s what drives us to turn bold ideas into transformational solutions for leasing and loan management. By combining digital technologies with what works across a diverse customer base, we use an agile approach to co-innovate with clients to help them solve their toughest problems.

As the largest technology provider in the leasing industry, Odessa provides a feature-rich ERP solution with broad integrations across top CRM, G/L, tax, credit, and leading enablement applications. As a complete Platform, Odessa delivers a total solution for commercial lending companies, driving the future of asset finance. With best-in-class functionality, extensible architecture and a suite of value-added features and services, Odessa helps companies transform their business operations.\

What you'll do

  • Handle application support activities for post-production customers to analyze log files, config files, exceptions
  • Coordinate closely with customers on triaging issues/tickets raised
  • Taking ownership of designated post-production accounts
  • Work closely with the cross-functional development teams
  • Adherence to SLAs on the tickets raised
  • Experience in doing performance optimization/tuning for production application
  • Ensure tickets are debugged pro-actively and status updated in the ticketing tool
  • Proven analytical and problem-solving abilities, with a keen attention to detail
  • Provide guidance, instruction, direction and leadership to a group of junior developers
  • Conducts design reviews and code reviews to ensure superior product quality
  • Write well designed, testable, efficient code by using best software development practices
  • Ability to master a solid understanding of the product’s business architecture and its business goals
  • Works closely with the product owners and technical leaders to ensure stability of accounts handled
  • Overall planning, execution, and tracking of development modules

Basic qualifications

  • 5-7 years professional experience
  • Prior post-production support experience preferred
  • Experience in Agile and working in scrum team environment
  • B-Tech, B.E with sound knowledge and experience on .NET platform (C#, Object Oriented Design, SQL Server / any other RDBMS & Web technologies)
  • Should have hands on experience in coding / programming on .NET platform
  • Understanding of critical performance parameters
  • Should have strong verbal/written communication skills
  • Should have good debugging skills
  • Should be able to estimate efforts required to complete work on hand
  • Excellent Coding & Design skills
  • Prior work experience in BFSI domain preferred
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