Customer Management
The customer entity straddles LeaseWave’s lease and fleet management subsystems. This structure helps consolidate operations: asset tracking, deal booking, contract structuring, billing, terminations, etc. are managed centrally for each customer. This eliminates the need for data re-entry typical in systems where the fleet management software runs in its own silo, largely disconnected from the lease / asset management software. The singular view of the customer also facilitates consolidated, single-point analysis of fleet and lease business brought in by the same account. System-driven analytics (overall performance, profitability, exposure, A/R history) are easy to retrieve and reliable as they are driven off a singular, integrated “book of record.”
LeaseWave also supports the complex customer relationships, typical in the fleet management industry: customers can be related to others as guarantors, co-lessees or via parent-child relationships.
Set up one customer entity for both lease and fleet contracts
Manage customers as belonging to one of three types:
Lease only
Fleet only
Lease and Fleet
Accurately assess customer exposure and profitability across fleet and lease businesses
Streamline operations such as contract structuring, billing, collections, terminations, etc.
Associate customers with one of various statuses to manage approvals
Set up business rules to define what users may do with the customer when it belongs to a particular status
Configure workflow to determine conditions or triggers for approval
Customers can be related to each other in “parent/child” relationships
Documents, defaults and other information can be ‘pushed down’ to child customers as needed
Fleet bundles and services can be pushed down and overridden as needed
Fleet contract-related conditions can be pushed down and overridden as needed
Customers can simultaneously be co-lessees, fleet leasing or fleet-only customers,guarantors, etc.
Assessment of risk and credit exposure takes all relationships into account
Example: cross exposure reporting for a customer based on leases it owns and guarantees