Customer Management

The customer entity straddles LeaseWave’s lease and fleet management subsystems. This structure helps consolidate operations: asset tracking, deal booking, contract structuring, billing, terminations, etc. are managed centrally for each customer. This eliminates the need for data re-entry typical in systems where the fleet management software runs in its own silo, largely disconnected from the lease / asset management software. The singular view of the customer also facilitates consolidated, single-point analysis of fleet and lease business brought in by the same account. System-driven analytics (overall performance, profitability, exposure, A/R history) are easy to retrieve and reliable as they are driven off a singular, integrated “book of record.”

LeaseWave also supports the complex customer relationships, typical in the fleet management industry: customers can be related to others as guarantors, co-lessees or via parent-child relationships.

Centralized management of customers

  • Set up one customer entity for both lease and fleet contracts
  • Manage customers as belonging to one of three types:
    • Lease only
    • Fleet only
    • Lease and Fleet
  • Accurately assess customer exposure and profitability across fleet and lease businesses
  • Streamline operations such as contract structuring, billing, collections, terminations,etc.

Customer approval process

  • Associate customers with one of various statuses to manage approvals
  • Set up business rules to define what users may do with the customer when it belongs to a particular status
  • Configure workflow to determine conditions or triggers for approval

True 3600 view and management

  • Customers can be related to each other in “parent/child” relationships
    • Documents, defaults and other information can be ‘pushed down’ to child customers as needed
    • Fleet bundles and services can be pushed down and overridden as needed
    • Fleet contract-related conditions can be pushed down and overridden as needed
  • Customers can simultaneously be co-lessees, fleet leasing or fleet-only customers,guarantors,etc.
  • Assessment of risk and credit exposure takes all relationships into account
    • Example: cross exposure reporting for a customer based on leases it owns and guarantees